In challenging times, the hospitality industry is defined not only by resilience, but by the ability to deliver exceptional service and uncompromising quality when it matters most. This event brings together industry leaders, innovators, and hospitality professionals for an insightful panel discussion focused on navigating uncertainty, elevating guest experiences, and maintaining high standards under pressure. Through shared experiences and practical strategies, the conversation will explore how outstanding service, strong leadership, and a commitment to quality can help businesses adapt, grow, and create lasting customer trust even in the most demanding environments.
Panel will be facilitated by:
Richard Cornish, an award-winning food writer whose work explores where food comes from, how it gets to us and why some foods taste better than others. Richard is passionate about local produce and telling the stories of the growers and makers who bring food to our tables.
Panellists:
Dan Cronin – The Western Hotel, Councillor Western Victoria Division AHA
Alicia Linley – formerly Mitchell Harris Wine, Chair BIFB
Irene Begini – Carbonis Restaurant, Catering and Next Door
Simon Coghlan – The Buninyong Hotel
