Does your team know Ballarat better than most? It’s been shown that visitors appreciate local insight when touring a new place. To aid this in our community. Tourism Midwest are launching Industry Excursions. Designed for front-of-house workers, the new program aims to upskill your staff to ensure they have the knowledge and confidence to answer visitor questions and provide recommendations. Providing quality information in your business can improve a customer’s experience while in-region and increase the chances of them recommending your business to their friends and family. To book, head here!