Challenging customer interactions are part of frontline work, but with the right tools they can be handled calmly and confidently. This practical workshop equips participants with techniques to manage difficult conversations using positive language, clear boundaries and de-escalation strategies. Participants will learn how to reduce customer frustration, respond professionally to anger, regulate their emotions under pressure, and […]
Join us for a fun and casual lunch where you can network with local professionals and learn more about what's going on in our community. It's a great chance to make new connections, share […]
This industry-only trade fair will connect chefs, venue owners, and sommeliers with more than 30 of our region’s finest artisan producers. This trade fair is a one-of-a-kind chance to set the tone […]
A practical AI session for Ballarat business owners and leaders who want to understand what AI means for their organisation. Delivered in partnership by BRAIN and Plainlight, it brings together regional AI insight and practical business adoption experience. The session will look at the local impact, risks and opportunities of AI, including how regional businesses compare with metro areas. It […]
Commerce Ballarat, alongside the City of Ballarat Ageing Well and Youth Services teams, invites you to explore workforce challenges across generations while celebrating the strengths that make us stronger together. Hear from Age Discrimination Commissioner Robert Fitzgerald on evolving workplaces, followed by a lively panel discussion between younger and older professionals. Enjoy a two-course lunch […]
As artificial intelligence continues to transform industries and redefine the future of work, how can we ensure emerging talent is equipped with the skills, opportunities and pathways needed to thrive? Federation University invites you to join us for the next Ballarat Innovation Series event: Entry-Level to Future-Ready: Creating New Pathways for Talent in an AI-Driven […]
An introduction to reducing energy use and lowering costs. Learn how to measure your organisation’s energy emissions, identify quick wins to cut expenses, and understand the costs and potential savings of larger efficiency upgrades. Presented by City of Ballarat
Practical guidance from a lawyer on how businesses can strengthen their debt recovery position through effective invoice drafting. The session will explore how clear invoicing practices can reduce disputes, improve enforceability, and strengthen a business’s position when pursuing unpaid accounts. Attendees will also gain an overview of the legal processes for recovering outstanding debts, including demand letters, […]
An informative session exploring the key legal and practical considerations involved in selling a business. The workshop will cover what business owners and agents should be aware of throughout the sale process, common issues that can delay or derail settlement, employee-related considerations, and important lease requirements that can impact a transaction. Whether you are preparing a business for sale or assisting clients through the […]
Join Tourism Midwest Victoria and the City of Ballarat's Visitor Servicing team for an exclusive industry tour of the Eureka Centre, including its new Rebellion Cafe. This session is designed to familiarise industry and visitor‑servicing teams with the centre's refreshed visitor experience so you can confidently promote and recommend the attraction to your guests. What to expect […]
