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roadmap

 

>> QR Codes: Check in everywhere, every time
Checking in is still important and is required everywhere, every time.
Businesses, venues and facilities with electronic record keeping requirements must use the Victorian Government QR Code Service to check-in customers, workers and visitors.
 
>> Check your vaccination requirements
All businesses are urged to review their employee vaccination requirements against Victoria’s Roadmap. The Roadmap provides for a progressive reopening with eased capacity limits across various settings when all attendees are fully vaccinated. This includes workers.
The option of eased capacity limits will only apply if everyone present is fully vaccinated (or has a valid medical exemption). This means if your staff are not fully vaccinated, you may not be able to open or to apply the eased capacity limits offered in the Roadmap. Encourage your workers to get vaccinated as soon as possible.

>> Update your COVIDSafe Plan
Every business in Victoria with on-site operations is required to have a COVIDSafe Plan - it is a documented list of safety actions. There are resources and templates available to help you develop and update your COVIDSafe Plan, so it meets the latest requirements and health advice.
 
>> Staying COVIDSafe
It’s important that your business is COVIDSafe and follows the COVIDSafe principles.
You and your workers must wear a face mask indoors and outdoors – unless you have a lawful exception. This includes people who are fully vaccinated.  
 
The Coronavirus website has information specific to each sector and industry to help you adhere to COVIDSafe practises.

 


GUIDES & POSTERS

Guides & Templates

Posters & Flyers

 


    HANDLING DIFFICULT CUSTOMERS

      Some people feel strongly about COVID-19 rules.
      If customers are aggressive or intimidating, your safety and the safety of your workers is the top priority.
      Please don't put yourself in harms way, some tips that might be helpful to remind your teams.

      DO...

      • Stay calm and speak in a clear voice
      • Listen to the customer and be patient
      • Nominate someone (such as the manager on site) to handle complaints

      Then the nominated person can:

      • Remind the customer that the rules have been put in place so you can safely reopen, and you must follow them or risk being shut down
      • Explain that they must comply or leave the premises
      • Ask for help — call in colleagues and managers to assist
      • Alert security or contact Victoria Police if the situation escalates
      • Retreat to a safe location if you feel threatened

      DON'T...

      • Argue — try to contain and limit any hostility
      • Raise your voice — even if the customer is yelling at you, don’t yell back
      • Put your safety at risk — go to a safe place if you need to

      Download How to Deal with Difficult Customers PDF

       


       

      Handling Difficult Customers
      (5 minutes) Watch Video Here...

       

      You are an Exposure Site - What to do??
      (30 minutes) Watch Video Here...

       

      Mandatory Vaccination for Authorised Workers
      (40 minutes) Watch Video Here...

      *Updates & recources for the attached information session can be found here

       


       

      Postcode, suburb and address checker

      Enter a postcode, suburb or address to identify whether it belongs to an area with lockdown restrictions.

      See the Postcode, suburb and address checker

       



      VTIC - REOPENING SERIES: CUSTOMER AGGRESSION MANAGEMENT TRAINING

      Delivered by Victorian Tourism Industry Council

      Date: Tuesday 26 October
      Time: 11am - 1pm

      How best to prevent, be proactive, and deal with aggressive and hostile visitors.
      This webinar will deliver learning modules that will cover guidelines, techniques and tools for managing aggressive customers, situational awareness and immediate response.

      More Information & Register...

       


       
      BACK TO THE FUTURE: MANAGING THE WORKPLACE TRANSITION POST-PANDEMIC

      Source: Black dog institute
      As businesses and managers across the country navigate the different stages of reopening after being adrift for so long, the readjustment as people return to the workplace post-pandemic is likely to be complex.

      With some workers spending the best part of two years working from home, many may be reluctant to return to the physical office, while others may seek a more permanent flexible approach to their working from home arrangements.

      Some staff may be feeling anxious following the lack of social contact and prefer to take it slowly, while others may be worried about their health or have concerns surrounding the vaccination status of their colleagues or customers they interact with.

      Public transport, the amount of office or workspace available and the assimilation of teams who may never have met each other face-to-face are all things managers need to consider as they work out how to best support their staff.

      So how can managers smooth the way and support their employees through this transition?
      Read Full Article...

       


      Updates for Mandatory Vaccination for Authorised Workers Information Session